Privacy Policy – CityTechBD
Legal Framework
"The legal framework for consumer protection in the Bangladeshi e-commerce market is primarily governed by the Consumer Rights Protection Act, 2009. This law ensures that customers are treated fairly and that business practices remain transparent. CityTechBD strictly follows this law and other related digital business guidelines of Bangladesh."
Information We Collect:
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Your name, phone number, email address, and delivery address when you place an order.
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Payment details if you pay through bKash, Nagad, Rocket, or Bank Transfer.
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Technical information such as cookies, browsing activity, IP address, and device details to improve our website and services. CityTechBD
How We Use Your Information:
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To confirm and deliver your orders on time.
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To contact you by phone/WhatsApp for order confirmation and updates.
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To provide after-sales support and customer service.
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To improve our website and customer shopping experience.
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To send promotional offers or updates (only if you agree).
Data Protection:
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Your IP address, delivery location, mobile number, and contact information are properly secured and protected by CityTechBD.
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Customer information is kept confidential and safe.
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We never sell, rent, or share your information with any third party other than trusted delivery companies who bring products to your address.
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Payment is processed securely through trusted gateways; CityTechBD does not store payment details.
Cookies Policy:
Our website uses cookies to make browsing easier and to suggest products based on your interest. You can disable cookies in your browser settings, but some website features may not work properly. CityTechBD
Customer Rights:
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You can request to update or delete your personal information at any time.
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You can opt out of receiving promotional offers by contacting us.
Product Return and Warranty Policy:
CityTechBD believes in fair dealing and ensures every customer receives genuine products. However, to protect both our business and customers, we maintain the following policies:
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Products have no Official Warranty or Guarantee card unless clearly mentioned in the product details.
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Products cannot be returned if:
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They have been used after purchase.
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They were kept for a long time without use and later found faulty.
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They were connected wrongly (wrong wiring, misuse, or wrong product handling).
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Customers provide false or misleading claims to misuse our return system. CityTechBD
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Products can be returned only if:
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They are damaged or lost during courier delivery.
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A clear manufacturing defect is found and reported immediately upon receiving the product.
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Customers are welcome to check their product live at our shop before purchase to ensure full satisfaction. CityTechBD
Data Use and Safety:
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Customer data is collected and used only by CityTechBD and shared only with delivery companies responsible for delivering your order.
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Activities of visitors on our website (such as browsing pages, viewing products, or giving ratings) may be recorded for analysis and service improvement.
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This information is used only for internal purposes to improve our website and will never be sold or shared with third parties. CityTechBD
Contact Us
If you have any questions about our Privacy Policy:Phone/WhatsApp: 01722437801
Email: customerservice@citytechbd.com
Shop Address: Shop No: C-12, Level-02, Ibrahim Electric and Electronics Market, 124 BCC Road, Nawabpur, Dhaka-1203.
Google Map: City Electric & Electronics (CityTech BD)